Emergency communication centers often field a large number of calls requesting transportation for patients from one care facility to another. Transferring patients between facilities can be frustrating for nearly everyone, including care facility staff, emergency dispatchers, communication center leaders, and responders.

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Emergency communication centers often field calls from police, local law enforcement, sheriff, state police, highway patrol, security, military police, or federal agents. When these officers radio their communication centers for medical assistance, historically, they have said "Send medical" or "Need paramedics." Centers have typically sent lights-and-siren responses, sometimes wasting resources and potentially causing more accidents. It can be frustrating for all parties involved, because officers are not trained to provide necessary patient information, emergency dispatchers must triage...

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