Author: Edward Trefts, MFA

“For Us, It’s the Only Way:” Characteristics of ACE Achievement and Barriers to Success

Relatively few dispatch agencies using the International Academies of Emergency Dispatch protocol systems have achieved Accredited Center of Excellence (ACE) status. Despite ACE being the gold standard for implementation of these systems, no research exists about either barrier to ACE achievement or drivers of ACE success. s: The objectives of this study were to describe the barriers to achieving ACE and to identify characteristics that indicate success with respect to achieving and maintaining ACE status. Methods: In-depth, semi-structured interviews were...

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Caller’s Ability to Understand “Responding Normally” vs. “Completely Alert” Key Question in a Brazilian Portuguese Version of an Emergency Medical Dispatch Protocol

Download Original Paper Alertness is important to assess during many medical emergencies; however, assessing alertness proves difficult in a non-visual emergency dispatch environment. Little is understood about how to best gather an accurate report of patient alertness during an interaction between callers and Emergency Medical Dispatchers (EMDs). s: The primary objective of the study was to compare two versions of a Key Question (KQ) intended to gain an accurate report of alertness, to determine whether either demonstrates a higher degree of caller...

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