The objectives of this study were to describe the barriers to achieving. ACE and to identify characteristics that indicate success with respect to achieving and maintaining ACE status.
Burnout: A state of emotional, mental and physical exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed and unable to meet constant demands. As stress continues, you begin to lose the interest or motivation that led you to take on a certain role in the first place. Compassion Fatigue: A state experience by those helping people in distress; it is an extreme sate of tension and preoccupation with the suffering of those being helped to the degree that it is traumatizing for the helper. Critical Incident Stress: A natural reaction of a normal person to...
Relatively few dispatch agencies using the International Academies of Emergency Dispatch protocol systems have achieved Accredited Center of Excellence (ACE) status. Despite ACE being the gold standard for implementation of these systems, no research exists about either barrier to ACE achievement or drivers of ACE success. s: The objectives of this study were to describe the barriers to achieving ACE and to identify characteristics that indicate success with respect to...