There are many recent articles published
in scientific literature on the topic of
work-related stress. However, these
studies focus on the effects of stress
on the workers and not on the impact
that stress could have on their work
performancemore specifically on the
calltaker’s (emergency dispatcher (ED))
performance and consequently on the
whole Emergency Medical Service (EMS).
The evaluation of emergency calls received by Emergency Medical Communication Centers (EMCCs) is the first and most basic step to activating the rescue chain. It also represents an essential prerequisite for an optimal management of critical patients, by optimizing the methods of public medical response and management time. The goal of the study is to evaluate whether the introduction of the Medical Priority Dispatch System™ (MPDS)® made more homogenous the evaluation of emergency calls among the five EMCCs in Liguria (primary) and among the EMCC's call takers in Genoa...
A fast response to an emergency call is one of the main objectives of an emergency medical communication center (EMCC). In 2011, a scripted logic-based dispatch protocol system, the Medical Priority Dispatch System™ (MPDS®), was implemented in the five Liguria Region EMCCs in Italy, to manage emergency medical calls. However, response delay time (RD) (i.e., time from when the call rings to when emergency medical dispatcher [EMD] picks it up) and duration of emergency call (DEC) (i.e., time from call pick up to when the call is closed)...
