Author: Isabel Gardett, PhD

Identifying Working Structure Fires Using a Standardized Fire Dispatch Protocol System

Structure fires, although infrequent, require significant resources and personnel to effectively complete critical tasks in a short time frame to achieve positive outcomes. While it is important to dispatch the appropriate number of resources rapidly, there is a risk to over-allocate responding resources both to the public and to the responders by responding with lights and siren. A standardized emergency fire dispatch (EFD) protocol-based system is important to quickly identify working structures fires so appropriate resources are allocated in an effective manner—and...

Read More

Evaluating the Effect of Proper Use of “Tell Me Exactly What Happened” on Chief Complaint Selection and Information Gathering at Emergency Police Dispatch

Download PDF When evaluating the information provided by 911 callers, Emergency Police Dispatchers (EPDs) use scripted protocols to ensure that important details are not missed and that questions are not omitted. Specifically, at the beginning of the call, EPDs ask callers to “Tell me exactly what happened” (TMEWH). Since EPDs must select the correct Chief Complaint (CC) Protocol based on the caller’s response, getting a complete response to TMEWH—and interpreting it correctly—is one of the most significant elements of an EPD’s job. However, no studies have...

Read More

Welcome Message from the Editor-In-Chief

Download PDF Message from the Editor-In-Chief When I was eight or nine years old, my dad gave me a copy of the book Anguished English, by Richard Lederer. The book was a compilation of puns, jokes, and double meanings, mostly accidental, that Lederer spotted in the world around him. Often these came from headlines, news articles, or ads. A lot of the jokes depended on one word that could mean two different things-or different words with meanings that were similar, but not quite the same. The book was incredibly funny to me as a child, but the confusion caused by the double meanings...

Read More

Emergency Medical Dispatch Identification of Opioid Overdose and Frequency of Naloxone Administration on Scene

Download Original Paper Opioid overdoses have reached crisis proportions. One response has been to increase the availability of naloxone HCl (commonly referred to by the generic name naloxone), which reverses the effects of opioid overdose. The Medical Priority Dispatch System (MPDS®) includes instructions by which the Emergency Medical Dispatcher (EMD) can prompt the caller to find and use naloxone on overdose victims. However, these instructions are only provided on dispatch Chief Complaint (CC) Protocols on which overdoses are expected to be handled....

Read More

JOIN THE AEDR NEWSLETTER