ECNS outcomes of MPDS Codes
Mike Brady, PhD, Mark Conrad Fivaz, MD, Peter Noblett, Greg Scott, MBA, EMD-QI, Chris Olola, PhD
Apr 23, 2024|Research Posters
Most UK ambulance services undertake remote clinical consultation of 999 emergency calls.
Most UK ambulance services undertake remote clinical consultation of 999 emergency calls.
Most UK ambulance services undertake a secondary assessment of 999 calls with nurses and paramedics to best manage delays in responses and reduce inappropriate admissions to hospitals. However, little is known about the differences in the types of cases managed by the two professions comparatively, their clinical outcomes, and the quality and safety they offer.
Most United Kingdom (UK) ambulance services undertake remote clinical consultation of 999 emergency calls, often using computerised decision support systems, such as the Emergency Communication Nurse System (ECNS). In 2021 the Welsh Ambulance Services NHS Trust implemented ECNS in a novel way. Both nurses and paramedics used the tool to assess the full range of Advanced Medical Priority Dispatch System (AMPDS) codes and acuities. This study reports the ECNS outcomes of the full range of AMPDS codes, aiming to inform future discussion, protocol evolution, and clinical models internationally.