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Annals of Emergency Dispatch & Response Logo

Chris Olola, PhD

Improving 911 Police Call-Taking in Cincinnati: Implementing a Structured, Protocol-Based System—A Before and After Comparative Study

Bill Vedra, Karli Piper, Greg Scott, MBA, EMD-QI, Angela Huddle, Jason Barbour, John O’Connell, Ty Wooten, Matt Miko, Jeff Clawson, MD, Chris Olola, PhD

Apr 15, 2025|Research Posters

To improve efficiency and prioritization of its 911 police calls, the City of Cincinnati, Ohio, USA, implemented the Standardized, Protocol-based Police Priority Dispatch System (PPDS®) in its Emergency Communications Center (ECC) on March 1st, 2023. After a year of use, call-processing time and call-prioritization efficiency were compared to the previously used system.

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Assessing effectiveness of a new pre-arrival instructions for repositioning a prone patient on their back

Greg Scott, MBA, EMD-QI, Chris Olola, PhD, Matt Miko, Anna Shmynets, Brett Patterson, Jeff Clawson, MD

May 02, 2023|Research Posters

There can be several barriers to performing effective CPR on patients who call 911 service for help. One of the most challenging barriers is repositioning a patient found by the caller in a prone position i.e., on his/her belly. Existing medical dispatch pre-arrival instructions (on Medical Priority Dispatch System [MPDS®] Protocols Panel C2) provide no specific scripted instructions for repositioning the patient from prone to supine.

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