Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another...
Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center's 911 Citizens' Academy—what it is, who it's for, and how to institute one in your own center...
Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer...
Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls...
Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims...
Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience...
Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans's self-quarantine registry...
Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future...
Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was...
Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers' families, the importance of resilience, and things you can do now to minimize...
