In emergency dispatching, providers often arrive and find a situation completely different from the EMD Coding. Guilford County Emergency Services recently added BLS units to our fleet and wanted to match determinant codes to the correct responses to allow the ALS level providers to be available for higher priority calls. We looked at the on-scene primary impression recorded by the provider as well as the level of service.

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There are many recent articles published in scientific literature on the topic of work-related stress. However, these studies focus on the effects of stress on the workers and not on the impact that stress could have on their work performancemore specifically on the calltaker’s (emergency dispatcher (ED)) performance and consequently on the whole Emergency Medical Service (EMS).

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