Topic: burnout

Emotional Labor in Emergency Dispatch: Gauging Effects of Training Protocols

Previous studies of emergency dispatch personnel have established high levels of emotional labor, burnout, and turnover intention among this population of first responders. This study is the first to investigate the effect of emergency dispatch script protocols on workplace outcomes of burnout and turnover intention. Hypotheses: The study tests two related hypotheses: Greater script comfort among emergency dispatchers will be associated with decreased emotional exhaustion (Hl)...

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Processing Trauma with Dr. David Rozek

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_47_David_Rozek-06-27-2019_mixdown4.mp3Podcast: Play in new window | Download (Duration: 27:17 — 25.0MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. David Rozek, a clinical psychologist at the University of Utah. They discuss similarities between veterans and first responders, what cognitive processing therapy focuses on, and how to begin managing...

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An Education in Trauma with Dr. Stella Benami

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_43_Stella_Benami_mixdown.mp3Podcast: Play in new window | Download (Duration: 31:46 — 29.1MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami’s experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest...

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Impact of Work-Related Factors on Stress and Health among 911 Calltakers and Dispatchers in California

Empirical literature examining the health and wellness of emergency responders has continued to grow over the past decade. Yet there is a relative absence of literature on 911 telecommunicators, who are often the “first, first responders” in an emergency. Examination of work-related factors that enhance risk for stress and adverse outcomes may improve current prevention and intervention efforts in this population. Methods: Civilian 911 calltakers and dispatchers from the state of...

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Mental Health First Aid with Julie Hardle

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode38-2018-10-12-Julie_Hardle_mixdown.mp3Podcast: Play in new window | Download (Duration: 30:50 — 42.4MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is....

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The Bright Side of Q with Kevin Pagenkop

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode15_2018-03-13-Kevin-Pagenkop_mixdown.mp3Podcast: Play in new window | Download (Duration: 30:56 — 42.5MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat “the sponge effect,”...

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You’ve Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode09-2017-11-17-Dr_Mastracci_mixdown-1.mp3Podcast: Play in new window | Download (Duration: 53:31 — 73.5MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation...

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An Exploration of Sources, Symptoms and Buffers of Occupational Stress in 9-1-1 Emergency Call Centers

 9-1-1 telecommunicators are uniquely exposed to numerous occupational stressors on an ongoing basis. Yet little is known about the sources of occupational stress and symptoms of stress in these workers and even less is known about variables that can serve as stressors or buffers to stress in the 9-1-1 call center work environment. : We sought to explore the inter-relationships amongst job stressors, potential risk and protective factors, and symptoms of stress in 9-1-1...

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