Topic: survey

Connecting the Practice of Emergency Dispatch with the Communities it Services: Hypothesis Generation and Lessons Learned

The International Academies of Emergency Dispatch® (IAED™) exists with a mission to advance and support emergency  dispatch professionals and match callers in need of emergency, health, and social services safely, quickly, and effectively with  the most appropriate response. Therefore, IAED sets the highest possible standards for emergency dispatching worldwide  through conducting research, creating protocols, designing training, offering professional development opportunities...

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Community-Engaged Research in Emergency Dispatch: Getting a 360° View

The International Academies of Emergency Dispatch® (IAED™) is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. IAED supports first responder-related research, unified protocol application, and strengthening the emergency dispatch community through education, certification, and accreditation. As an organization that serves both emergency dispatchers and the public calling them for help, IAED’s mission reflects a...

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