Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.
Carlynn Page Crampton, FirstWatch Engagement Strategist, discusses how FirstWatch can help your agency make data-driven decisions.
Danissa Alston, Montgomery County Maryland 9-1-1 Communication Center’s staff social worker, discusses how mental health and body health are connected and what you can do today to reduce your stress levels.
Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it’s so crucial.
Ty Wooten, the IAED’s Director of Governmental Affairs, discusses the 911 Tree of Life, a project developed to recognize remarkable 911 telecommunicators and the difference they make every day in their communities.
Stephan Bunker, an expert witness with over 50 years of public safety experience, discusses the key ways to avoid litigation and liability in emergency dispatch, including tips for individual dispatchers as well as center managers.
Erin Eaton, Operations Manager, and Jeb Lyons, Operations Manager, at Northwest Central Dispatch System (NWCDS) discuss their center’s fire specialist team, including how it started, what it’s accomplished, and how to put your own together.
Rabbi Cary Friedman, Associate Director of the Law Enforcement Survival Institute and consultant to the FBI’s Behavioral Science Unit, discusses the role of spirituality in first response, including how to refill your depleted reservoirs.
Tim Russow, Quality Assurance Specialist with Ada County Sheriff’s Office, discusses quality assurance and feedback in emergency dispatch, including why it’s important and how to improve it.
Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including where to start improving your own programs and what kind of training works best for this field.
