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Annals of Emergency Dispatch & Response Logo

Angela Huddle

Improving 911 Police Call-Taking in Cincinnati: Implementing a Structured, Protocol-Based System—A Before and After Comparative Study

Bill Vedra, Karli Piper, Greg Scott, MBA, EMD-QI, Angela Huddle, Jason Barbour, John O’Connell, Ty Wooten, Matt Miko, Jeff Clawson, MD, Chris Olola, PhD

Apr 15, 2025|Research Posters

To improve efficiency and prioritization of its 911 police calls, the City of Cincinnati, Ohio, USA, implemented the Standardized, Protocol-based Police Priority Dispatch System (PPDS®) in its Emergency Communications Center (ECC) on March 1st, 2023. After a year of use, call-processing time and call-prioritization efficiency were compared to the previously used system.

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Improving 911 Police Call-Taking in Cincinnati: Implementing a Structured, Protocol-Based System—A Before and After Comparative Study

Bill Vedra, Karli Piper, Greg Scott, MBA, EMD-QI, Angela Huddle, Dave Warner, Jason Barbour, John O’Connell, Ty Wooten, Bryon Schultz,, Matthew Miko, JD, Jeff Clawson, MD, Christopher Olola, PhD

Apr 07, 2025|AEDR 2025 Vol. 13 Issue 1|Original Research

In an effort to improve efficiency and prioritization of its 911 police calls, the City of Cincinnati, Ohio, USA, implemented the Police Priority Dispatch System (PPDS) in its 911 center on March 1st, 2023. After a year of usage, call-processing time and call prioritization efficiency were compared to the previously used system.

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