Improving 911 Police Call-Taking in Cincinnati: Implementing a Structured, Protocol-Based System—A Before and After Comparative Study
Greg Scott, MBA, EMD-QI, Bill Vedra, A. Butsch, Karli Piper, Angela Huddle, Dave Warner, Jason Barbour, John O’Connell, Ty Wooten, Bryon Schultz, NRP, EDQ-I, EMD-I, Matthew Miko, JD, Jeff Clawson, MD, Christopher Olola, PhD
Apr 04, 2025|AEDR 2025 Vol. 13 Issue 1|Original Research
In an effort to improve efficiency and prioritization of its 911 police calls, the City of Cincinnati, Ohio, USA, implemented the Police Priority Dispatch System (PPDS) in its 911 center on March 1st, 2023. After a year of usage, call-processing time and call prioritization efficiency were compared to the previously used system.