Research Posters

Connecting the Practice of Emergency Dispatch with the Communities it Services: Hypothesis Generation and Lessons Learned

The International Academies of Emergency Dispatch® (IAED™) exists with a mission to advance and support emergency  dispatch professionals and match callers in need of emergency, health, and social services safely, quickly, and effectively with  the most appropriate response. Therefore, IAED sets the highest possible standards for emergency dispatching worldwide  through conducting research, creating protocols, designing training, offering professional development opportunities...

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Emergency communication centers often field calls from police, local law enforcement, sheriff, state police, highway patrol, security, military police, or federal agents. When these officers radio their communication centers for medical assistance, historically, they have said “Send medical” or “Need paramedics.” Centers have typically sent lights-and-siren responses, sometimes wasting resources and potentially causing more accidents. It can be...

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Evaluating the Effect of Proper Use of “Tell Me Exactly What Happened” Case Entry Questions on Chief Complaint Selection and Information Gathering at Emergency Police Dispatch

The most critical and difficult part of the Emergency Police Dispatcher’s (EPD) job may be the gathering of the initial problem description, which uses a scripted Protocol Case Entry Question (CEQ) but also requires interpretation on the part of the EPD. Specifically, at the beginning of the call, the EPD asks the caller the CEQ “Ok, tell me exactly what happened” (TMEWH). Based on the caller’s response, the EPD selects a Chief Complaint (CC) Protocol—a specific protocol that...

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Community-Engaged Research in Emergency Dispatch: Getting a 360° View

The International Academies of Emergency Dispatch® (IAED™) is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. IAED supports first responder-related research, unified protocol application, and strengthening the emergency dispatch community through education, certification, and accreditation. As an organization that serves both emergency dispatchers and the public calling them for help, IAED’s mission reflects a...

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Optimizing the Use of Pre-Hospital Emergency Medical Data to Identify Opioid Overdoses

s Opioid overdose is the leading cause of accidental death in the US. To respond to this public health crisis, public health and safety agencies are attempting to optimize their use of data sets that can identify opioid overdoses cases early in the continuum of emergency medical care. In this study, we are developing and validating a novel approach to identifying opioid overdose cases using a set of indicators from pre-hospital data, including the electronic patient care record...

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Reprioritization of 911 Emergency Medical Calls Using Historical Clinical Data

 Emergency Medical Services (EMS) systems often utilize a structured approach to 911 call-taking and emergency medical dispatch (EMD). One such system, Medical Priority Dispatch System (MPDS®), categorizes 9-1-1 calls into EMD codes based on problem and severity. Response priorities and resources dispatched are determined at the local level through a predetermined response matrix, which is often determined without utilizing outcome-based criteria. s: The primary...

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