Research Posters

Connecting the Practice of Emergency Dispatch with the Communities it Services: Hypothesis Generation and Lessons Learned

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Mar 14, 2020 |

The International Academies of Emergency Dispatch® (IAED™) exists with a mission to advance and support emergency  dispatch professionals and match callers in need of emergency, health, and social services safely, quickly, and effectively with  the most appropriate response. Therefore, IAED sets the highest possible standards for emergency dispatching worldwide  through conducting research, creating protocols, designing training, offering professional development opportunities...

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THE EVOLUTION OF MPDS® PROTOCOL–38 ADVANCED SEND: RESEARCH-BASED PROPOSALS FOR CHANGE AND TRAINING ENHANCEMENTS

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Oct 31, 2019 | ,

Emergency communication centers often field calls from police, local law enforcement, sheriff, state police, highway patrol, security, military police, or federal agents. When these officers radio their communication centers for medical assistance, historically, they have said “Send medical” or “Need paramedics.” Centers have typically sent lights-and-siren responses, sometimes wasting resources and potentially causing more accidents. It can be...

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Evaluating the Effect of Proper Use of “Tell Me Exactly What Happened” Case Entry Questions on Chief Complaint Selection and Information Gathering at Emergency Police Dispatch

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May 8, 2019 | , , , ,

The most critical and difficult part of the Emergency Police Dispatcher’s (EPD) job may be the gathering of the initial problem description, which uses a scripted Protocol Case Entry Question (CEQ) but also requires interpretation on the part of the EPD. Specifically, at the beginning of the call, the EPD asks the caller the CEQ “Ok, tell me exactly what happened” (TMEWH). Based on the caller’s response, the EPD selects a Chief Complaint (CC) Protocol—a specific protocol that...

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Community-Engaged Research in Emergency Dispatch: Getting a 360° View

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Mar 26, 2019 |

The International Academies of Emergency Dispatch® (IAED™) is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. IAED supports first responder-related research, unified protocol application, and strengthening the emergency dispatch community through education, certification, and accreditation. As an organization that serves both emergency dispatchers and the public calling them for help, IAED’s mission reflects a...

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Optimizing the Use of Pre-Hospital Emergency Medical Data to Identify Opioid Overdoses

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Aug 20, 2018 |

s Opioid overdose is the leading cause of accidental death in the US. To respond to this public health crisis, public health and safety agencies are attempting to optimize their use of data sets that can identify opioid overdoses cases early in the continuum of emergency medical care. In this study, we are developing and validating a novel approach to identifying opioid overdose cases using a set of indicators from pre-hospital data, including the electronic patient care record...

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Reprioritization of 911 Emergency Medical Calls Using Historical Clinical Data

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Aug 20, 2018 |

 Emergency Medical Services (EMS) systems often utilize a structured approach to 911 call-taking and emergency medical dispatch (EMD). One such system, Medical Priority Dispatch System (MPDS®), categorizes 9-1-1 calls into EMD codes based on problem and severity. Response priorities and resources dispatched are determined at the local level through a predetermined response matrix, which is often determined without utilizing outcome-based criteria. s: The primary...

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Data Collection on the Effectiveness of Dispatcher-Assisted CPR

Aug 20, 2018 |

In medical emergencies involving out-of-hospital cardiac arrests (OHCAs), bystanders reasonably, but sometimes incorrectly, expect that a call to 911 will result in a dispatcher guiding the caller through the steps of cardiopulmonary resuscitation (CPR).   s: The primary objective of this research is to investigate the role of the dispatcher and dispatcher-assisted telephone-CPR (TCPR) in survival rates of OHCAs. This naturally led to an evaluation of the data...

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Emergency Medical Dispatch Identification of Opioid Overdose and Frequency of NARCAN Administration on Scene

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Aug 20, 2018 |

Opioid overdoses have reached critical proportions in the United States of America (USA or US) and worldwide. The US Centers for Disease Control and Prevention report that more than 90 Americans die every day from opioid overdose, and the epidemic was recently declared a national public health emergency. One response to the crisis has been to increase the availability of naloxone HCl (commonly referred to by the brand name NARCAN), a treatment that reverses the effects of opioid...

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