Research Posters
Connecting the Practice of Emergency Dispatch with the Communities it Services: Hypothesis Generation and Lessons Learned
Christopher Olola, PhD, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Alissa Wheeler, BA, Daniel Ashwood, PhD, and Jennifer Hurst, BA
Mar 14, 2020 | Research Posters
The International Academies of Emergency Dispatch® (IAED™) exists with a mission to advance and support emergency dispatch professionals and match callers in need of emergency, health, and social services safely, quickly, and effectively with the most appropriate response. Therefore, IAED sets the highest possible standards for emergency dispatching worldwide through conducting research, creating protocols, designing training, offering professional development opportunities...
Read MoreTHE EVOLUTION OF MPDS® PROTOCOL–38 ADVANCED SEND: RESEARCH-BASED PROPOSALS FOR CHANGE AND TRAINING ENHANCEMENTS
Bonni Stockman, ENP, Darren Judd, ED-Q, Alissa Wheeler, BA, and Srilakshmi Sangaraju, MS
Oct 31, 2019 | 2019, Research Posters
Emergency communication centers often field calls from police, local law enforcement, sheriff, state police, highway patrol, security, military police, or federal agents. When these officers radio their communication centers for medical assistance, historically, they have said “Send medical” or “Need paramedics.” Centers have typically sent lights-and-siren responses, sometimes wasting resources and potentially causing more accidents. It can be...
Read MoreEvaluating the Effect of Proper Use of “Tell Me Exactly What Happened” Case Entry Questions on Chief Complaint Selection and Information Gathering at Emergency Police Dispatch
Steve Zenes, ENP, CMCP and Nancy Roller
May 8, 2019 | 2019, Original Research, Poster Abstracts, Research Posters, Research Workshop
The most critical and difficult part of the Emergency Police Dispatcher’s (EPD) job may be the gathering of the initial problem description, which uses a scripted Protocol Case Entry Question (CEQ) but also requires interpretation on the part of the EPD. Specifically, at the beginning of the call, the EPD asks the caller the CEQ “Ok, tell me exactly what happened” (TMEWH). Based on the caller’s response, the EPD selects a Chief Complaint (CC) Protocol—a specific protocol that...
Read MoreCommunity-Engaged Research in Emergency Dispatch: Getting a 360° View
Alissa Wheeler, BA, Jennifer Hurst, BA, and Heather Darata, BS
Mar 26, 2019 | Research Posters
The International Academies of Emergency Dispatch® (IAED™) is a nonprofit standard-setting organization promoting safe and effective emergency dispatch services worldwide. IAED supports first responder-related research, unified protocol application, and strengthening the emergency dispatch community through education, certification, and accreditation. As an organization that serves both emergency dispatchers and the public calling them for help, IAED’s mission reflects a...
Read MoreOptimizing the Use of Pre-Hospital Emergency Medical Data to Identify Opioid Overdoses
Karla D. Wagner, PhD, Silvia Verdugo, MD, MPH, Todd Stout, John Selters, Patrick Reuther, Brad Lee, MD, Brian Labus, PhD, MPH, and Peter Davidson, PhD
Aug 20, 2018 | Research Posters
s Opioid overdose is the leading cause of accidental death in the US. To respond to this public health crisis, public health and safety agencies are attempting to optimize their use of data sets that can identify opioid overdoses cases early in the continuum of emergency medical care. In this study, we are developing and validating a novel approach to identifying opioid overdose cases using a set of indicators from pre-hospital data, including the electronic patient care record...
Read MoreReprioritization of 911 Emergency Medical Calls Using Historical Clinical Data
Veer Vithalani, MD, FACEP, Sabrina Vlk, MS, LP, CCRC, and Neal Richmond, MD, FACEP
Aug 20, 2018 | Research Posters
Emergency Medical Services (EMS) systems often utilize a structured approach to 911 call-taking and emergency medical dispatch (EMD). One such system, Medical Priority Dispatch System (MPDS®), categorizes 9-1-1 calls into EMD codes based on problem and severity. Response priorities and resources dispatched are determined at the local level through a predetermined response matrix, which is often determined without utilizing outcome-based criteria. s: The primary...
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Original Research
The Impact of 911 Telecommunications on Family and Social Interaction
Factors Contributing to Stress Levels of Emergency Dispatchers
9-1-1: What’s our emergency? Diagnosing a struggling occupation serving a neglected system: a systematic literature review
Emergency Communication Nurses’ Ability to Correctly Select Abdominal Pain as the Appropriate Protocol in Telephonic Nurse Triage System
Falls Protocol Lift Assist Calls: Predictors of Repeat 911 Calls