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Research Posters

Understanding and Countering the Physical and Emotional Risks of Prolonged Sitting

David X. Swenson PhD LP

May 02, 2023|Research Posters

Dispatchers may work schedules ranging from 8 to 10 to 12-hour shifts, with additional scheduled or emergency overtime, spanning evenings, weekends, and holidays. The long periods of boredom punctuated by the chaos of multiple crisis calls during staff shortages and the work of dispatchers has been rated as one of the most stressful jobs in America, according to O*Net (2019).

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Can AQUA™’s Advanced Data Export Feature Minimize Risk?

Leslie Janzen

May 02, 2023|Research Posters

The advanced data export feature in AQUA™ (Priority Dispatch, Inc., Salt Lake City, Utah, USA) is a software tool that enables emergency dispatch centers to extract and analyze data from their quality assurance reviews database. By identifying trends and patterns in this data, advanced data export can assist in identifying potential compliance to protocol issues and aid in finding solutions to address them.

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Occupational Identity Among Emergency Telecommunicators: Implications for Prevention and Intervention

Violet Rymshaw, PsyD

May 02, 2023|Research Posters

The present study obtained subjective input from emergency telecommunicators regarding their greatest work-related stressors according to five categories: 911 calls, radio traffic, interactions with coworkers, interactions with management, and work-life balance. In addition, this study obtained emergency telecommunicators’ subjective ideas for prevention and intervention strategies that they would like to have implemented in the workplace, at home, and in the community.

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Assessing effectiveness of a new pre-arrival instructions for repositioning a prone patient on their back

Greg Scott, MBA, EMD-QI, Chris Olola, PhD, Matt Miko, Anna Shmynets, Brett Patterson, Jeff Clawson, MD

May 02, 2023|Research Posters

There can be several barriers to performing effective CPR on patients who call 911 service for help. One of the most challenging barriers is repositioning a patient found by the caller in a prone position i.e., on his/her belly. Existing medical dispatch pre-arrival instructions (on Medical Priority Dispatch System [MPDS®] Protocols Panel C2) provide no specific scripted instructions for repositioning the patient from prone to supine.

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Predictability of Poor Patient Outcomes for Adult New-Onset Seizures Using the Medical Priority Dispatch System

Rich Lindfors, EDQ, EMD-I, Bryon Schultz, NRP, EDQ-I, EMD-I, Gregory Scott, MBA, EDQ, Christopher Olola, PhD

May 02, 2023|Research Posters

Studies suggest cardiac arrest risk associated with abnormal seizure-like activity increases with age, particularly in patients aged 35 or over. To account for this increased risk, there may be a need to add a new MPDS determinant code with a higher priority designation—probably one at the DELTA level.

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Outcomes of Lights and Sirens Use/Non-Use for 911 Acute Chest Pain Responses

Richard Ferron, ACP, PhD Student, Syeda Nadia Firdaus, PhD, Melissa Pirrie, PhD, Gina Agarwal MB BS, PhD

May 02, 2023|Research Posters

Chest pain is the 3rd most common response type for EMS systems in the United States, comprising approximately 10% of 911 calls (NEMSIS, 2021)Chest pain is the 3rd most common response type for EMS systems in the United States, comprising approximately 10% of 911 calls (NEMSIS, 2021).

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International Comparison of Ambulance Times Terminology and Definitions: A Benchmarking Study

Edel Burton, Kieran Crosbie-Staunton, Conor Deasy, Jerry Overton, Áine Merwick, David Willis, Patricia M Kearney, Vera JC McCarthy, Claire M Buckley, PHoCoS (Prehospital Care of Stroke) Consortium

May 02, 2023|Research Posters

Ambulance times are internationally recognized Key Performance Indicators (KPI) for prehospital care. International benchmarking, by comparing ambulance times between countries is a valuable method to help to identify strengths and weaknesses across healthcare systems. However, terminology and definitions for ambulance times are not standardized across countries. Thus, this quality improvement project aims to compare terminology and definitions of ambulance times from the ambulance services of a range of countries to facilitate international benchmarking.

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Emergency Dispatchers – 911 & Mental Health Crises

Paul J. Bourgeois, Ph.D., CRC, NCC

May 02, 2023|Research Posters

The important role 911 plays in behavioral health emergencies has drawn increased national attention in recent years, with new ideas emerging on how call centers and emergency responses can be more effective. But there is a relative lack of information about how call centers manage these emergencies, including how calls are assessed, what dispatch options are available, and how data on calls and outcomes is collected and shared.

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