Face, Arm, Speech, Time (FAST) public awareness campaigns improve stroke recognition in the general population. Whether this translates into improved emergency medical services (EMS) activation remains unclear. We assessed the effect of five consecutive FAST campaigns on EMS calls for suspected strokes in Quebec, Canada.
Public safety communicators (e.g., 911, police, fire, and ambulance call-takers), like many other public safety personnel (e.g., police, fire) suffer operational stress injuries (OSIs) that are too often hidden, and at rates that are higher than the general population. Unfortunately, there are very little data for OSI rates in Canadian communicators, and no known pan-Canadian studies focusing on organizational culture and its potential influence on OSIs, within the communicator context.
With several agencies represented at the 2021 Communication Center Manager class, there was a common theme of short staffing. While there are several facets to staffing in the Emergency Communications Center (ECC), for this study we chose to focus on finding the best candidate. Our definition of the best candidate is successful in training and stays for at least the duration of their initial certification period, typically two years.
Just like most things that are good for you, there are some drawbacks. Most energy drinks list caffeine and vitamins as their main ingredients. Therefore, they sound healthy but that may not be the case.
Next Generation 9-1-1 (NG9-1-1) is the newest technology allowing the general public to share richer, more detailed data, such as videos, images, and text messages with a 9-1-1 call center. NG9-1-1 enhances the ability of 9-1-1 call centers to better communicate with each other and improves overall system resiliency, however, what are the adverse effects of this technology on our telecommunicators’ mental wellbeing?
Profuse sweating can be an early symptom of an ST-elevated myocardial infarction (STEMI) in patients with acute coronary syndrome (ACS). Early recognition by EMD could reduce time to treatment and improve patient outcomes.
Benchmarking for Public Safety Communication Centers (PSCCs) is relatively new. Recently, professional associations have been working on Key Performance Indicators (KPIs) to identify a number of performance metrics for call taking, dispatching, technology, quality assurance and administration.
Large vessel occlusion (LVO) stroke is the most severe form of ischemic stroke. Early recognition of LVO stroke by EMD could reduce time-to-treatment and improve patient outcomes. With the most recent versions of the Medical Priority Dispatch System (MPDS), EMD use its Stroke Diagnostic Tool (SDxT) to assess patients when a stroke is suspected.
High job demands mean high turnover for public safety telecommunicators (also known as: 9-1-1 call-operators or emergency dispatch). Personnel turnover place 9-1-1 call centers in an understaffed situation, which also reduces operational effectiveness and risk to communities.
At the start of the pandemic in 2020, all non-essential businesses closed, including swim lessons. When Florida reopened, tourists quickly resumed visiting. Osceola County, located in Central Florida, noticed an influx of drowning and near-drowning calls. Several agencies and organizations reported an increase of drownings in 2021, up to 98 from 69 in 20201. In addition to the COVID-related stress, the drownings were taking their toll on first responders’ mental health.
Emergency medical services require the accuracy of priority dispatching to optimize the match between patients' medical needs, prehospital resources, and maintaining patient safety. When ambulances are traveling with Lights/Sirens rather than with other vehicles' flow and speed on the road, they place themselves and the public at a higher risk.
Police officers, fire fighters, and emergency medical personnel are recognized for their hard work as on-scene responders, however the role of emergency dispatch is easily overlooked. The stressors that are seen in emergency responder work are also experienced by emergency dispatchers. While they are not experiencing these emergencies directly, this presents unique struggles for them.
