To improve efficiency and prioritization of its 911 police calls, the City of Cincinnati, Ohio, USA, implemented the Standardized, Protocol-based Police Priority Dispatch System (PPDS®) in its Emergency Communications Center (ECC) on March 1st, 2023. After a year of use, call-processing time and call-prioritization efficiency were compared to the previously used system.
Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions.
The Emergency Medical Dispatcher's (EMD's) selection of the most appropriate Chief Complaint Protocol is one of the most important elements in emergency dispatching. Choosing the correct Chief Complaint ensures that the correct information is gathered, the correct instructions and help provided, and the right resources sent. The selection of the MPDS Sick Person Protocol is often one of the most difficult for EMDs. The primary objective of this study is to compare the EMD's selection of the Sick Person Protocol with on-scene...
For over 10 years, the International Academies of Emergency Dispatch has been collecting data from emergency dispatch agencies across North America and has amassed one of the largest and most detailed sets of emergency medical dispatch calltaking data available. As of the writing of this report, 262 agencies using the electronic version of the Medical Priority Dispatch System (MPDS®), known as ProQA™ have shared over 30 million cases of detailed, deidentified calltaking data with the IAED. This data is aggregated and made publicly available in a set of interactive dashboards.
