Author: Greg Scott, MBA, EMD-QI

Welcome Message from the Editor-In-Chief

Jun 3, 2020 | , ,

Download PDF Message from the Editor-In-Chief As I write this from my workplace office—realizing I’m one of only a few people in our organization who’s not working from home this week—I feel it’s important to recognize that most emergency dispatchers don’t get to choose the work-from-home option. If that’s you, then you know the drill; you must brave going out of the house, working side-by-side with your co-workers, practicing social distancing the best you can, wearing your mask whenever possible, disinfecting your workspace frequently, and enduring all the other risks and...

Read More

Evaluating the Effect of Proper Use of “Tell Me Exactly What Happened” on Chief Complaint Selection and Information Gathering at Emergency Police Dispatch

, , , , , , and

May 29, 2020 | ,

Download PDF When evaluating the information provided by 911 callers, Emergency Police Dispatchers (EPDs) use scripted protocols to ensure that important details are not missed and that questions are not omitted. Specifically, at the beginning of the call, EPDs ask callers to “Tell me exactly what happened” (TMEWH). Since EPDs must select the correct Chief Complaint (CC) Protocol based on the caller’s response, getting a complete response to TMEWH—and interpreting it correctly—is one of the most significant elements of an EPD’s job. However, no studies have...

Read More

Correlation of Emergency Medical Dispatch Traffic/Transportation Incidents to On-Scene Outcomes

, , , , and

Mar 4, 2020 | ,

Download PDF Research on motor vehicle accidents (MVAs) is robust, though most focuses on prevention and treatment. Emergency medical experts now recognize telecommunications’ vital role in the chain of survival; however, MVA research on telecommunicator impact on the MVA is limited. This study seeks to address that gap in research, examining the relationship between Emergency Medical Dispatch codes and on-scene findings. s: The objective of the study was to characterize all cases (based on determinant codes) triaged using the Medical Priority...

Read More

Emergency Medical Dispatch Identification of Opioid Overdose and Frequency of Naloxone Administration on Scene

, , , , , , , , , , , , , and

Aug 13, 2019 | , ,

Download Original Paper Opioid overdoses have reached crisis proportions. One response has been to increase the availability of naloxone HCl (commonly referred to by the generic name naloxone), which reverses the effects of opioid overdose. The Medical Priority Dispatch System (MPDS®) includes instructions by which the Emergency Medical Dispatcher (EMD) can prompt the caller to find and use naloxone on overdose victims. However, these instructions are only provided on dispatch Chief Complaint (CC) Protocols on which overdoses are expected to be handled....

Read More

JOIN THE AEDR NEWSLETTER