Author: Greg Scott, MBA, EMD-QI

Welcome Message from the Editor-in-Chief

May 21, 2021 | , ,

MESSAGE FROM THE EDITOR-IN-CHIEF Since our last issue was released in early January 2021, we have moved into a new stage of the COVID-19 pandemic—one of great promise, but also new dangers. It has been said by numerous epidemiological experts that we are now in a race to vaccinate enough of the population to stem the disease spread, before new and more potent virus variants threaten to ravage the world. Weathering more than a year of this pandemic makes it truly remarkable that so many dispatch agencies continue to perform at such a high level. It is you, the emergency dispatchers, the...

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Welcome Message from the Editor-in-Chief

Jan 20, 2021 | , ,

MESSAGE FROM THE EDITOR-IN-CHIEF As we begin a new year and close the books on 2020, uncertainty, disruption, and stressful conditions continue all around us. Public safety and public health services have been pushed to their extremes throughout much of the last year. The fallout from this extended effort, with all its accompanying tension and strain, will surely be studied for years to come. Yet even before this current crisis existed, emergency telecommunicators faced many challenges. In this issue, two groups of researchers explore how the work of emergency telecommunicators impacts an...

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Welcome Message from the Editor-in-Chief

Oct 1, 2020 | ,

Download PDF MESSAGE FROM THE EDITOR-IN-CHIEF So far, it’s been a year like no other—and that has been especially true for emergency dispatch agencies and the responders for which they dispatch. While the COVID-19 outbreak is far from over, it appears that emergency services and public safety agencies have adjusted to our new normal quite effectively—albeit still with much uncertainty about the future. In coming issues, we expect to publish more on the pandemic as new research is completed and more cases of interest become available. However, for now, we are temporarily setting...

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Emergency Communication Nurses’ Ability to Correctly Select Abdominal Pain as the Appropriate Protocol in Telephonic Nurse Triage System

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Oct 1, 2020 | ,

Download Original Paper Abdominal pain is the most common symptom with which patients present to the emergency department (ED), and overall visits to EDs in the U.S. are growing twice as fast as the overall population. Interventions that can safely mitigate such a high usage of ED resources would be a great asset in the delivery of effective and efficient ED care. One such intervention is a secondary triage of patients calling 911 for an ambulance who were subsequently triaged as a non-urgent low-acuity caller. Emergency medical services (EMS) using secondary...

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